Cluster mailboxes in new subdivisions. The top row of mailboxes must not exceed 67″ in height. Cluster mailboxes in new subdivisions

 
 The top row of mailboxes must not exceed 67″ in heightCluster mailboxes in new subdivisions  In addition to curbside mailboxes, there are centralized mailboxes

Our street is approximately 1/2 mile and 95% people over the age of 60. Cluster Box Unit With Crown Cap and Pillar Pedestal Accessories -16 Compartments. These high quality cluster mailboxes. 00 Free Shipping. * * * * * 631. A cluster mailbox, or cluster box unit (CBU), is a multi-unit mailbox centralized for communal use. Our product line of residential mailboxes includes wall-mounted, post-mounted, and column-mounted mailboxes that come in a variety of decorative colors and finishes. 4c horizontal mailbox. 16 Door Cluster Mailbox- USPS Approved 16-Tenant CBU (Pedestal Included) $2,476. The U. The postal carrier then places the mail into each tenant’s mail slot. 00 Free Shipping. In 2005, new cluster box unit specifications became the standard for every manufacturer. ”. 4 bd | 2 ba | 1. A community mailbox is one of the first things visitors, passersby and potential tenants see when they seek out a new home forPost Mount Black Plastic Mailbox with Post. 2023. As a USPS approved manufacturer, Salsbury Industries conveniently sells USPS Approved Cluster Box Units (CBU's) factory direct. A cluster box unit (CBU) mailbox is a free-standing mailbox configuration that consists of multiple tenant boxes and parcel compartments that can lock individually. Decorative Crown Cap 4 Door CBU Mailboxes with Extra Large Tenant Doors. 00 Free Shipping. As these modern neighborhoods spring up, a noticeable trend is the shift from individual curbside mailboxes to cluster mailboxes for postal mail. They also come in a variety of color options to blend seamlessly into any property. Subdivision Rules and Regulations **THE DEADLINE FOR PLATTING SUBMISSIONS ARE TUESDAYS AT NOON. Standard Pedestal Cluster Mailboxes. If I recall correctly, I believe you can contact the US Postal Service to replace the lock on your mailbox even if it’s part of a cluster. The local USPS Growth Manager or designee must approve the CBU mailbox sites and type of equipment. MailboxUSA is a top supplier of mailboxes for commercial use for over 60 years. 54 minutes ago · Of 819 human-marine mammal interactions reported from 2017 to 2021, 710 were found to have caused death, serious injury or some other result that removed the animals from the population, says a. Mailbox Improvement Week is May 21-27 and the USPS is asking people to inspect and repair their. S. 8-Door CBU - Type I. At BudgetMailboxes. Model #. Tip. MLS ID #1787264, Stephen Horn, Keller Williams Realty. The LPD said the "master keys" are regional and can be used to access all cluster. Many Postal Service™ customers have centrally located, or cluster, mailboxes that all residents of their apartment, townhouse, condominium, or housing complex use. CBU Feature and Maintenance Videos: Watch informative videos that will help you understand the full potential of cluster box units. 3). 00. Attach the mailbox to the post and position it so that the mail carrier can comfortably access it from a vehicle. Postal Service directive that would require cluster mailboxes at any new housing subdivisions. Replacing the lock involves putting a new lock on the mailbox. Mailboxes must be capable of passing the applicable testing requirements (see Section 4). 4 Door CBU Mailboxes with Extra Large Tenant Doors. Laurel Ridge subdivision in Hardin Valley is starting to take down newly developed mailboxes after the USPS requested construction of just one cluster-style mailbox for all residents. 4). Postal Service could change the look of subdivisions across the country. 13 Oversized Tenant Door Standard Style High Security CBU Mailbox with 1 Parcel Locker (Pedestal Included) – Type 4 USPS Approved – H1570-13AF. $2,079. Now, you can easily perform this task online at the USPS website for a minimal cost. Find out important information about USPS. Position the template to the desired location and secure it with adhesive. Salsbury Cluster Mailboxes can be purchased via our website at mailboxes. If you are completing a new construction project on an apartment building and are using a centralized wall-mounted USPS mail delivery. Clear the concrete pad of any dust, rocks, or debris. Florence vertical mailboxes have long been the ideal solution for small apartment communities. 3-2 Mailbox Locks and Keys. Burchett during the call. Cluster mailboxes can be used in residential settings, including apartment buildings and single-family communities, as well as commercial settings like corporate office buildings, universities and strip malls. 00. S. $3,949. Our mailboxes are ideal for multi-unit residences like apartments, condos or town home subdivisions with central locations for mail delivery. 98 Free Shipping. Here are the essential steps to install your cluster mailbox, according to mailboxes. S. General Planning Guidelines for Mailboxes in New Developments 3-5. 8 Door USPS Approved Cluster Mailbox. 4B+ Front-Loading Horizontal Mailboxes - 30 Tenant Doors and 1 Outgoing Mail Collection. The cluster mailboxes throughout the community are the property of the Community Association. Whether your new development is commercial or. "If the mailbox is located on an owner's lot and the governing documents and deed restrictions are silent, then my expectation would be that the. Outdoor Parcel Locker with Pedestal Stand - 2 Parcel Lockers. USPS Requires (1) Parcel Locker for every (5) Mailboxes (1:5) – refer to Postal Publications linked below: Postal Operations Manual Section 6 – Delivery Services (632. The rural mailbox has specific installation requirements for both the support pole and the location. Mailboxes must not be made of any transparent, toxic, or flammable material (see 3. $2,079. More Information. The use of locks, locking devices, or inserts on curbside mailboxes on rural and highway contract routes is prohibited. Get residential, community mailbox installation/removal services in Florida. It only takes 2 minutes. 00 Free Shipping. Every U. Here, you will find one of the largest online selections of residential mailboxes for sale. Many models include parcel lockers and letter drops for outgoing mail. 99 & FREE Shipping. It saves on fuel expense- instead of the 1 mailbox, 100ft, another mailbox, etc. For outgoing mail, Post boxes are often used for depositing the mail for collection, although some letter boxes are also capable of. To learn more about our eye-appealing and functional mailbox shelters, give Mitchell Metals a call today at 770-766-5521. MISC19900514. D x 48-1/4 in. 2). Every mailbox in a cluster mailbox has it's own address (or apartment number. The USPS-4C Standard includes a minimum size requirement for mailboxes of 12” W x 15” D x 3” H. The key is to either match your mailbox post color closely to the associated mailbox or make a statement and create a strong contrast of color between the mailbox and mailbox post. We would like to show you a description here but the site won’t allow us. Visit Your Local Post Office. Instructions. The mailbox post should provide adequate support to the mailbox. U. 8 Door USPS Approved Cluster Mailbox. 00 $3,169. Color: Sandstone. Postmaster General. com Durrett said he's invited Greiner to sit down with local government to work out a solution. BK Mailboxes specializes in cluster mailboxes and USPS mailboxes in Olympia, WA. S. But based on u/MT3-7-77 's comment, guessing it's USPS managed. Today. All multi unit constructions building plans submitted after October 6, 2006 are required to use STD-4C compliant mailboxes [1]Cluster subdivisions are a land development tool used by communities to protect open space or environmentally-sensitive lands, including hazard-prone lands. If you have any questions about our commercial mailboxes please contact us via email, online chat or toll free at 1-800-624-5269. Under siege from the Internet and other, less expensive competitors, the Postal Service revised its operations manual to make cluster boxes the default for new residential development, even in those large lot subdivisions were houses can be acres apart. $2,780. Cluster Mailboxes: What You Needs to Know Cluster mailboxes - they may be where that future is moving, and you need to know where the expect with yours. The Rise of Cluster Mailbox Units in US Neighborhoods Thursday January 17, 2019. We look forward to the opportunity to work with you to select the right aluminum canopy systems for your building needs. Florence Ground Mount Gray Metal Standard Lockable Cluster Mailbox. Choose Estes Designs for a bold, new type of mailbox. Salsbury 3316R-U 16 Door Regency Decorative Cluster Mailbox. Explore our wide selection of mailboxes for community buildings (new construction and replacement). A parcel locker is a secure storage system that allows users to send and receive parcels conveniently and securely. 1. Bookmark the permalink. These cluster box units come with eight to sixteen doors and are usually mounted on a pedestal. USPS has also outlined how high a landlord can install mailboxes. Salsbury Industries offers Cluster Box Units in five color types – sandstone, bronze, white, green and black. Est. Types of subdivision developments are listed below. $1,836. Named centennial, it represents the next generation of mailbox size, since the last traditional size was introduced over 100 years ago in 1915. The Postmaster will photocopy everything to file with the paperwork. USPS-Approved. If your mailbox is situated on a different street from your apartment or home, in order to avoid confusion, inscribe your full address on the box. It’s requiring developers to build “Cluster Mailboxes” rather than putting a single mailbox outside each home. Please don’t hesitate to shop our selection or. Our Delivery Planning Standards manual outlines the standards of customer mail receiving equipment, such as community mailboxes in new subdivisions or lockboxes for apartment buildings and condos. About half of those. $2,626. Most bulk order sales are usually processed through our quote system. GE 30 amp Circuit Breakers; Buy Carlon 2-Gang 32 cu. Using these handy tips and tags will help the Postal Service to provide you with accurate and uninterrupted mail delivery. The factory is located at 5935 Corporate Drive, Manhatten, Kansas 66503. In Stock at Store Today. When. 00 Free Shipping. Apr 1, 2015 - architectural mailbox clusters for subdivisions - Google Search. 5” deep. $4,049. S. $2,079. The bottom row of mailboxes must be no lower than 28″ from the floor. Non-compliance can lead to issues like residents not receiving mail. +. Join more than 70,000 satisfied customers who shop with us when they need mailboxes for sale in Tennessee. Brand. NewHomeSource possesses everything you need to know with cluster mailboxes. Number of Mailboxes per Location Minimum Number of Parking Spaces 50 or less 2 51 – 80 3 80 – 110 4 111 or more 4 plus 1 per each additional 25 mailboxes TOWN OF COLLIERVILLE Frequently Asked Questions about Cluster Box Units (CBUs) Planning Division Telephone: (901) 457-2360 500 Poplar View Pkwy Fax: (901) 457-2354 Shop cluster mailbox units for USPS delivery or outdoor pedestal mailboxes for private use. View all outdoor pedestal cluster mailboxes available from U. New single-family subdivisions often share characteristics with multifamily communities, including a mix of Homeowners and renters stopped getting their mail, and blame Breland Homes, while Breland Homes says the United States Postal Service didn't tell them to install a Cluster Mailbox unit. Postal Service. Or fastest delivery Tue, Oct 31. The centennial mailbox by Architectural Mailboxes is the first design to receive united states postal service approval against the new USPS standard 7C regulation, released in late 2015. Buy USPS-Approved Cluster Mailboxes Shipped Direct. 1250 vertical serie. If a tenant receives a package that is too large for their. Postal Service updated its guidelines to specify that centralized delivery is preferred when it comes to new developments. The short answer is yes, it will. Both the Salsbury Cluster Box Unit’s (CBU’s) and 4C Free- Standing Horizontal Mailboxes provide a convenient means for installation that complies with USPS regulatory mailbox height requirements. Effective July 2020, there is a parcel locker requirement based on a 1:5 parcel locker to resident compartment ratio. 500+ bought in past month. Call us for installation and repair services, package protection, and more. Cluster mailboxes are often found in townhouse communities, duplexes, or other multi-unit homes. Thank you!With an assortment of residential mailboxes in stock, U. Postal Service "master key" to access the mailboxes. The area around a cluster mailbox unit must be cleared of obstructions and dangers such as ice. Centralized mailboxes consist of Cluster Box Units (CBUs), STD-4B mailboxes and STD-4C mailboxes. Cluster-style mailboxes serving housing developments situated on any public street or roadway shall be located between the sidewalk and curb, outside of the three-foot (3') clear zone. Before installing your centralized mailbox, it’s important to make sure that it meets USPS regulations. As accepted in other communities, mail delivery requires homeowners to provide their own mailboxes, and those who have a PO box, pay approximately $60 annually. All High Security Mailboxes are Guaranteed for Superior Quality and. It wasn’t until after a News 19 inquiry about the Bermuda Lakes subdivision that the post office explained the new cluster mailbox mandate to the community. Review Rating. 5 inches deep. Whichever will keep it out of the way of your lock pick. September 4, 2012 9:20 pm. The letter was sent as the committee held a hearing to examine. He said the majority of the homes in the area have a cluster mailbox and that little seems. 7k sqft. Manufactured of Heavy Duty Aircraft Aluminum and Stainless Steel for Added Durability. Most subdivisions are created for residences, but commercial or industrial properties may be subdivided. Trying to figure out which mailbox is mine at new condo. 15. If you're building a new subdivision, multi-family home, or apartment complex, you're sure to find the commercial mailboxes you need right here. $25. 00. On Sale! 12-Door F-Spec Cluster Box Unit with Pedestal (Grey) As low as $1,985. Our top quality apartment cluster mailboxes come in a variety of sizes, configurations, and colors to best fit your unique apartment building. Thieves bust into cluster mailboxes or blue collection boxes to take what they want. USPS issues keys based on the address and to the resident only for USPS boxes. us postal service + View All. Salsbury Industries 3312GRY-U 12 A Size Doors, Gray Type II Cluster Box Unit Mailbox. Total price: Add both to Cart. large compartment. Business customers also receive delivery services from a convenient central location. 4 – Door Florence Outdoor Parcel Lockerwith Pedestal USPS Approved 1590-T2available in 6 colors. pdf (Brick Column Mailboxes on New Road Additions) MISC19910410. (360) 455-9078Parcel post was established in 1912 and began operating in 1913. curbside mailboxes are as follows. It wasn’t until after a News 19 inquiry about the Bermuda Lakes subdivision that the post office explained the new cluster mailbox mandate to the community. For more detailed specifications, please view this Technical Drawing. $2,936. manufactures and installs metal mailbox shelters and canopies for projects all over. Postal Service could change the look of subdivisions across the country. They are customizable to meet specific needs and to blend into surrounding building aesthetics. S. Discover the best of both worlds with our versatile cluster box mailboxes for apartments. Postal Service (USPS). When we reached out to the post office, they apologized for the inconvenience but. Page 1 of 2. Carriers can place their parcels inside each locker for safekeeping until the recipient collects. USPS Approved Cluster Mailboxes A great option is the USPS Approved cluster apartment mailboxes. S. Some cities will mail you stickers to place on your mailbox which read, "Do Not Block Mailbox" or similar, or you. So if you’re purchasing a mailbox for new construction, a 4C mailbox is what you’re looking for. If you need a large or specialized order, such as for college dorms, hospital patients, or nursing home residents, please call us at (866) 707-0008. Model # 1570-8T6. May 4, 2018. Currently, for half-finished. Prosper, Texas, a gem in the Dallas-Fort Worth area, is experiencing a boom in new construction communities. How We Can Help. Every U. Cluster mailboxes are the most commonly used neighborhood / community mailbox. 4B+ Front-Loading Horizontal Mailboxes - 27 Tenant Doors And 1 USPS Master Door. Pedestal mounted Florence Cluster Box Units are the perfect solution for outdoor centralized mail delivery needs. On new rural and contract delivery service routes, all This entry was posted in General Union Business and tagged centralized delivery, cluster box units, Forsyth County, GA, Georgia, locking mailboxes, mail theft, new subdivisions, traditional mailboxes. USPS Regulations: The USPS has specific guides on installing mailboxes. Model # 3316SAN-U. However, in limited situations, the Department of Land Use may approve the use of private streets if :. They just magically appeared with my house keys when I closed on the house. S. 5 inches wide by 16. It’s a situation one. 12 Door USPS Approved Cluster Mailbox. Germantown is seeking an exemption to a U. pdf (Mailbox Obstructions - SRO) MISC19911216a. Assembled Width (in. Future subdivision developments that provide clustered mailboxes reduce the price of fuel for the delivery of the mail, she said. Easy peasy. Construct your mailbox shelter to fit your specific project requirements. "If the mailbox is placed on common ground or in a common area in Michigan, my expectation would be that the association is responsible for the repair and replacement of the mailboxes," he adds. You can order your Salsbury commercial mailboxes via our customer service department or online. The Post Office defines cluster units as free-standing, pedestal mounted metal mailboxes containing eight, 12, 13 or 16 individually locked mailboxes and parcel compartments. The only other locations for these community mailbox locations (within a community) are in the amenities area where the pool, tennis, some limited shopping for the community only is located. Sometimes the point of delivery is your front porch, street delivery to single mailbox near your driveway (could be on opposite side of street), group of single mailboxes (your case ), CBU (cluster mailbox), free PO Box for non-street delivery addresses, etc. 00 Free Shipping. In a letter to members of the House Financial Services Committee, NAHB expressed concerns to federal lawmakers over increased costs and undue burdens to America's home builders and home owners regarding the use of cluster mailboxes by the U. 6. This approach also is safer for people in the neighborhood streets and reduces dog-bite risks for letter carriers, said Alsman, adding that any parcel too large for a clustered box would be delivered to a home. Recently, an issue emerged in Raleigh regarding the US Postal Service and an unannounced policy switch requiring cluster mailboxes in new subdivisions. When it comes to commercial mailboxes for sale in New Jersey, you won’t find better selection, service—or prices. Unlock MLS. The cluster box itself measures 30. S. Rep. The Postal Service annually publishes a list of USPS-approved mailbox equipment and approved manufacturers in its Postal Bulletin. What is a Cluster Box? What is a Parcel Locker? - USPS Planning. To initiate the functional5-1 Apartment Communities . Call us at (512) 827-8323 or email us at info@11OaksRealty. Cluster Box Unit With Finial Cap and Traditional Pedestal Accessories -16 Compartments. Postal Service guidelines for determining the location and composition of mail receptacles for apartment communities: All new or remodeled apartment houses must install USPS-approved 4C centralized mailbox equipment. Other Sellers on Amazon. 5-inch deep holes in the concrete using the template. Wall-mounted USPS-approved STD-4C mailboxes (4C). The manual was developed in. The mailbox must protect mail from potential water damage which may result from wet weather conditions see section 3. It consists of lockers in public or semi-public areas such as shopping centers, airports, and train stations. 63” x 7. In April 2012 The U. Postal Gray in Cluster Mailboxes. 00 As low as $2,224. If you still have questions about how to select a residential mailbox post, please call our mailbox experts at 1-866-717-4943. January 28, 2022. 00 Free Shipping. Centralized mail delivery is now an essential part of all new residential and commercial developments in Canada. 51 Extension of Service Within an ExistingBlockCluster mailboxes are durably constructed and may have 30 or more mail compartments. Locate the template and gasket from the CBU box. 00. Model # 1570-8T6V. Florence has also thought through a safe, step-by-step mail delivery method. 75” tall on the sides, 12” tall in the center and 16. USPS approved commercial mailboxes ensure safe delivery of mail and parcels, and are perfect for strip malls, office buildings, and more. Postal Service wants developers to install “cluster” mailboxes not just in apartment complexes but in new single. Now, you can easily perform this task online at the USPS website for a minimal cost. If you are the owner of the mailbox, getting a new mailbox key is relatively simple. If you have a mailbox and just need it installed, we do that too. They just magically appeared with my house keys when I closed on the house. Your mailbox should be placed 41″ to 45″ from the road to the bottom of the box or area that the mail enters. (This is why parcel lockers are located at the bottom of centralized mailboxes. Another sign it’s time to replace your cluster mailbox unit is that it starts to hinder aesthetics. 00 Free Shipping. But unions say it's a bad idea to end delivery to doorsteps and will be. Capacity (type) Est. 50. These multifamily mailboxes can be any type of free-standing, pedestal-mounted cluster box unit, or a cluster mailbox mounted in a wall, shelter, or kiosk. Shipping Box Dimensions & Weight. Mailbox cabinet and pedestal are included for easy assembly on site. Details. Postal Service mandate for clustered mailboxes remains. When we bought our home in 2014 we had an individual mailbox. If they came with your house keys, the HOA owns the box. 00 Free Shipping. Pine Wood Phase 5. As a result, many local governments are updating their development standards to address the postal service’s new policy. Up to 16 doors & different colors to fit any property type. Model # CBU-8. They can access the entire cluster box unit and easily deliver mail to each individual tenant’s mailbox. (KGO) -- Mailbox thefts are on the rise, and in one community the thieves are so brazen they're even stealing entire cluster mailboxes with mail for more than a dozen people. Each home or establishment has its own mailbox space. In other cases, the mailbox may be placed on the right of way next to a road and may be owned by the state or local. USPS issues keys based on the address and to the resident only for USPS boxes. $1,999. The area does not impede on any of the actual homes. $4,024. He originally started in the early 70's designing and building Iron Mailboxes. Go to Settings > Email Configuration > Mailboxes. 21, 2023. pdf (Attorney General, Form letter re/ brick mailbox)Find mailbox installation near me. It includes regular checks, prompt repairs, and upgrades or replacements. It’s also safer than having your mail deposited in a front door box. Purchase Complete Decorative Clusterbox Units or Add To Existing Mailboxes. FREE delivery Thu, Nov 2 on $35 of items shipped by Amazon. The postal carrier then places the mail into each tenant’s mail slot. Not added . 312 Sunnymeade Ln, Jarrell, TX 76537. With light tension applied, insert your lock pick. So, while residents or an HOA board can appeal to their local office to fix the problem, it’s. 00 Free Shipping. To find the post office that services your property call 800-275. I work in the real estate field and it looks like the postmasters are officially requiring cluster mailboxes at all new subdivisions (I have no idea about what will happen to spot lots or existing homes). Postal Service could change the look of subdivisions across the country. com. Enjoy the convenience of the Lowest CBU Mailbox prices online. With an assortment of residential mailboxes in stock, U. Based on information from Unlock MLS (alternatively, from ACTRIS) for the period through 2023-11-21 14:17:01 PST. See the list of curbside mailbox manufacturers for approved locking style mailboxes (a c urrent listing of approved manufacturers and models can be obtained from the office listed in sectionThe top of the cluster mailbox (the crown) is 30. Constructed of corrosion resistant anodized aluminum, these mailboxes are the product of choice for facilities with limited wall cavity space. H & 30-1/2 in. Active. With up to. It must also not be supported by the mailbox. $3,029. Since then, they've become the preferred mail delivery system for apartments and condo complexes. ): 30 - 36 in Cluster Mailboxes. We also offer wall mounts, locking, novelty, mail slots, stainless steel, and various decorative posts. The cluster subdivision is the exception rather than the rule. The U. ** New Subdivision: Current Application for Platting; Checklist for New Plats; Fees; Subdivision Checklist; REVISION SUBDIVISION: Affidavit for Replatts; Application for Revision of a Plat of a subdivision in Precinct; Checklist for. In the Change Multiple Records form, under Synchronization Method, set Server Profile to the Exchange Server profile you created. Use your key to open the appropriate compartment, get your mail, and firmly close and lock the box. for pricing and availability. Vertical mailboxes also do not include parcel locker space for packages, so upgrading to outdoor cluster boxes (CBU) or STD-4C mailboxes, installed inside or out, is the only way to achieve the 1:5 ratio of package lockers to mailboxes and provide residents with an adequate amount of space to receive their packages. Otherwise, it'll be up to you to install a mailbox. Pay the replacement charge. We service only our installed cluster boxes. This provides the postal carrier access to all the tenant mailboxes. When it comes to centralized mailboxes, there are installations that fare better than others. The Rise Of Cluster Mailbox Units In Us Neighborhoods . Panel Built operates in all 50 states and internationally with a network of installers all across the country. Now, barring exceptional circumstances, new housing developments will get mail at shared “cluster” mailboxes, rather than having it delivered to door mail slots or individual curbside mailboxes. They must maintain a distance from the curb by 6 to 8 inches. Our in ground post design with fluted mounting. The mailbox, right, of Kathi and Steve Fulcinelli, who moved into a new home in Marietta last June, were told they would have curbside mail delivery from their home builder on Tuesday, Feb. CBU Commercial Mailboxes - 8 Door with 4 Parcel Lockers. No wonder so many companies have been copying us for years. N1021775M $286. 4. items be something that yours might want to move up one list. For the most part, USPS has solicited customers to change from receiving mail to their home or business door to a centralized location where a number of deliveries are made into a cluster box. Also, you will need to show a valid government issued ID. By contrast, curbside mail box delivery costs $224, while cluster boxes cost $160, according to a report from the Postal Service's Office of Inspector General. USPS has also outlined how high a landlord can install mailboxes. New subdivisions in the [name of district(s)] zoning districts. 00 (20%) Replacement Pedestal for Florence 8 Door & 12 Door CBU - 1570 Type I and II (28 in. Mailboxes for Sale in Tennessee. S. When you go from an outdated vertical/horizontal product to a new STD-4C or CBU (Cluster Box Unit), you can add 2-3 times the cost per opening. Click Here to Order. For anyone wondering what they look like - here's an article with some example photographs. . I went to the local post office, paid a fee ($25 I think), and they replaced the lock within a day or two.